During the life of the product, we will directly support our customers to deal with any initial problems or setup issues you may have. We work closely with the brands we supply and we endeavour to ensure they give the best service to our customers, should you unfortunately find that you have a problem with your product, then most of the products we supply have their own dedicated warranty support and repair centres. However if you find that the manufacturer or appointed service centre does not give you the best service please contact us directly for further assistance. Should you be disappointed with the repair or replacement that we or the manufacturer have offered, then within the first six months of purchase we will refund the full purchase price of the defective goods. If, however your product is older than six months and still within manufacturer’s warranty and you are disappointed with the repair or replacement that we, or the manufacturer have offered, then the refund offered will be reduced to reflect product use.
We hope that our customer would not ever need to complain about the service or product that we have supplied. However if you do have a cause to complain, please Contact Us directly with your complaint and we will try our best to overcome any issues you may have. However, should you still be unhappy you can raise a dispute with the following independent body: ADR/Alternative Dispute Resolution